SV8100 Mobile Ext - 11/08/17 07:43 PM
Hi All,
I have a situation where a cell phone created in 13-04 for mobile Ext requires a 1 (1-717-XXX-XXXX) in front of the number. Calls made to the Ext do ring the mobile Ext and celly, however, when the user calls in from their cell, it never connects to the system because the CID does not match (717-XXX-XXXX)the cell number created in 13-04, so all the cool features do not work, whomp whomp!!!! I'm sure their is a simple fix but i have yet to stumble apon it just yet.
What I've done for this user is created another mobile Ext and added a second entry in 13-04 to match the cell but that requires us to use another DID to call in on plus another port for the mobile Ext.
Any help is greatly appreciated!!!!
I have a situation where a cell phone created in 13-04 for mobile Ext requires a 1 (1-717-XXX-XXXX) in front of the number. Calls made to the Ext do ring the mobile Ext and celly, however, when the user calls in from their cell, it never connects to the system because the CID does not match (717-XXX-XXXX)the cell number created in 13-04, so all the cool features do not work, whomp whomp!!!! I'm sure their is a simple fix but i have yet to stumble apon it just yet.
What I've done for this user is created another mobile Ext and added a second entry in 13-04 to match the cell but that requires us to use another DID to call in on plus another port for the mobile Ext.
Any help is greatly appreciated!!!!