Hello,

We have four phones in an operator group that ring when our customers call the main line. If operator doesn't pick up, the sales group will ring after about 3-4 rings(aprox. 10 seconds). All this is already setup, I just want to change the time it takes for the sales group to ring from 10 seconds to 5.

I've downloaded 2 SV9100 manuals but the verbiage used is not very straight forward. I've tried making changes to 20-04-03, 20-31-03, 24-02-03 and 24-02-11 but neither of these changes seemed to affect the timer.

Any help is greatly appreciated.

Thanks,
Mihaly.

There are several ways to route incoming call traffic. It would be helpful to know how you are doing it with this system, however, have you tried 22-01-04

I've looked into 22-01-04 but since the value is 0 I didn't think that was the setting I was looking for. I wish I knew how the incoming calls are routed, obviously I'm not the one who set it up nor I am a NEC technician.

There are so many ways. You need to see HOW this is happening. Just adjusting timers willy nilly won't get you there. What trunking are you using?

Why not call in a NEC tech?