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Posted By: plankydude SV8100 Not detecting inputs properly from outside calls. - 02/05/18 03:58 PM
When anyone who calls in from an outside number tries to dial in a certain extension when instructed, the system states that it doesn't know what they typed. No matter what I try I continue to have the same issue. Does anyone now what I can do somewhere in programming to prevent this issue?
Posted By: helpifican Re: SV8100 Not detecting inputs properly from outside calls. - 02/05/18 04:10 PM
If the caller is using an iphone, see the link...https://www.iphonetopics.com/dtmf-tone-issue-ios-8/
Posted By: plankydude Re: SV8100 Not detecting inputs properly from outside calls. - 02/05/18 04:16 PM
Tried it on several phones, Iphone, Android, all seem to be causing the same issue.
Posted By: ATechguy Re: SV8100 Not detecting inputs properly from outside calls. - 02/05/18 07:05 PM
What type if lines??? ,Analog , PRI, Sip ?? https://sundance-communications.com/forum/ubbthreads.php/topics/600932/Re:_SV8100_SIP_trunk_problems_
Posted By: plankydude Re: SV8100 Not detecting inputs properly from outside calls. - 02/06/18 02:00 PM
PRI I believe. (I am newer to working with phone systems so my apologies.)
Posted By: Coral Tech Re: SV8100 Not detecting inputs properly from outside calls. - 02/06/18 02:22 PM
Sounds like you have an IAD that isn't properly setup from the carrier.
Posted By: conxtel Re: SV8100 Not detecting inputs properly from outside calls. - 02/06/18 06:54 PM
What type of auto-attendant/voicemail are you using? Does it work from a landline? Do any extensions work?

If you are using the UM8000 voicemail and are trying to transfer to an extension that does not have a mailbox assigned, you will hear "I'm sorry, I did not hear your selection"
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