I've added an extension for an IP phone in 11-02 to a port that is beyond the physical ports we have in the system, which is an sv9100. When I go to 15-01, the extension is not showing. We have enough licenses and I've tried numerous other ports, but it will not show up in 15-01. Can anyone tell me why and what I need to do to get it to appear in WebPro? I was going to try selecting the extension in PCPro under Filter Options > IP phone list and uploading the data, but wasn't sure if that was going to work. Plus, I also wasn't sure what upload option to use and if it required a system reboot. Thank you.

Did you actually connect the phone and it come up and work?

Check the extension number in filter IP phone options. There is no upload, after that it should appear in 15-01

I did connect the phone and it is programmed correctly (supposedly the port is programmed correctly too - I don't do that part but was emphatically told there is nothing wrong on that end), but it never came up working. It ends on DHCP server not found. For DHCP, I only have to enable it on the phone. I don't change any other settings. That is how all the other IP phones are programmed. In PCPro, it does appear in 15-01, but I need to upload this data for it to take effect, correct?

If the phone cannot find the DHCP server you have something on your switch port or VLAN not correct. Simple way to test is plug it into a port where you know a phone is working.

Thank you. I will try the phone in a known working port this afternoon and report back with my results.

I plugged the phone in at another location and it worked, It was a port configuration issue.Took them twice to get it right, but eventually the phone began working, I appreciate the help from all!