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Posted By: Paul@IPG SV9100 Main node locking up. - 03/14/22 02:31 PM
Hi,

Have a 12 node Netlink environment. Main site is CP-20 Ver 12.0.0.50 sites 2-10 CP-10 Ver A12.0.0.50 sites 11-12 CP-20 Ver12.0.0.50. Sites 11 and 12 were recently added hence the CP-20's upgraded to Ver 12 beginning of February and have had the system lock up 3 times. No LAN response at all. have to reboot the main site to reset LAN and have SIP trunks and all nodes reconnect. looking to see if anyone has had this happen and has some insight as to why it keeps happen. or if NEC will look into and release an update to VER 12!

Thanks!!
Posted By: Coral Tech Re: SV9100 Main node locking up. - 03/14/22 02:53 PM
Are all sites the same version?
Posted By: Paul@IPG Re: SV9100 Main node locking up. - 03/14/22 03:11 PM
Yes all sites are Ver 12
Posted By: Coral Tech Re: SV9100 Main node locking up. - 03/14/22 03:19 PM
Are they all CP20?
Posted By: Coral Tech Re: SV9100 Main node locking up. - 03/14/22 03:21 PM
No LAN could be a couple of things...you really should be wiresharking this.
Posted By: Coral Tech Re: SV9100 Main node locking up. - 03/14/22 03:33 PM
I wouldn't be just looking at the NEC as there is a LOT that changed at once. Def get NEC engineering on this.
Posted By: Paul@IPG Re: SV9100 Main node locking up. - 03/14/22 06:03 PM
this was all working fine until the Ver 12 upgrade!
Posted By: Paul@IPG Re: SV9100 Main node locking up. - 03/14/22 06:05 PM
@coral tech I have reached out to my support and they suggested to try a new IPLE and change the LAN port on the switch. I have a strong feeling this something with the Ver 12 software. I know of 1 other site that is having this same issue and they are all CP-20's Ver 12.
Posted By: dans Re: SV9100 Main node locking up. - 03/14/22 06:59 PM
I thought it wasn't recommended to mix and match CP10's and CP20's on a Netlink environment
Posted By: Paul@IPG Re: SV9100 Main node locking up. - 03/14/22 07:14 PM
@dans that is what they say but dropping $30,000 on 10 new CPU's is not exactly feasible at that point.
Posted By: Coral Tech Re: SV9100 Main node locking up. - 03/15/22 01:19 AM
Ok, this is why I asked the question about CP20 they are a mixed network CP10 and CP20 right? The deal is that your site 2 (or whatever failover) cannot be a CP10. The system will try to replicate the database and it will cause al types of hell. You also added 2 sites for the upgrade so that is ANOTHER change.

So I ask again, were the 2 new sites on the network pre version 12 or not?
Posted By: Paul@IPG Re: SV9100 Main node locking up. - 03/15/22 09:47 PM
yes they were on the network before the upgrade to ver 12.
Posted By: Coral Tech Re: SV9100 Main node locking up. - 03/15/22 11:49 PM
New software dropped today FWIW. I didn't see anything on that issue but you know NTAC will make you update the sw level.
Posted By: Paul@IPG Re: SV9100 Main node locking up. - 03/16/22 02:00 PM
I will check it out thanks for the heads up!
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