NEC SL2100 LOW VOLUME ON CO TRUNKS - 05/04/22 02:24 PM
Hi all,
My customer converted to AT&T Fiber with the CO lines broken out to SIP/analog on the AT&T ports, now after the move the customer is stating that they cannot hear the caller and what I experienced myself that I could barely hear them when I called.
The problem appears to be intermittent and in house calls sound fine.
I've done the calibration per NEC tech and that hasn't solved the issue.
I'm going to take a CO line simulator to site to compare My line versus AT&T
Any suggestions would be appreciated.
Thanks,
Mark
My customer converted to AT&T Fiber with the CO lines broken out to SIP/analog on the AT&T ports, now after the move the customer is stating that they cannot hear the caller and what I experienced myself that I could barely hear them when I called.
The problem appears to be intermittent and in house calls sound fine.
I've done the calibration per NEC tech and that hasn't solved the issue.
I'm going to take a CO line simulator to site to compare My line versus AT&T
Any suggestions would be appreciated.
Thanks,
Mark