Got a Stratagy flash that all 4 port lights are on, remove the analog ext . from VM light goes out. Tried logging in with laptop (Stratagy isn't responding). Hook to com 2 to monitor boot and to try to restore or take to default, that didn't work either.

Sounds to me like the flash card is bad, what do you guy's think?? I have already priced the customer a new IVP8

Yeah, sounds like a bad flash card.