We have an old Active Voice Voicemail system running on OS/2 that had the hard drive crash. I have the diskettes and installed OS/2 but the set up is asking a few questions that I know. Can someone help out?
It is asking for the VBPC Serial ID and another question is Mu-law or A-Law?
Any help would be appreciated?
We are a non-profit organization and vendors want to sell us a new system for $10,000. We only have 14 users on this system
Thank you
There is a "dongle" on the computer plugged into the printer port. That device has a serial number. You will need to know that as well. Also, you need to know the serial number of the voice card (VBPC)that all the extensions connect to. You have to open the computer to find that one.
Choose ยต-law (Mu-Law.) A-Law is for Europe.
Rcaman
Moving topic to "Voicemail" forum.
Thank you for your help
I have the green dongle that's in the parallel port and I have the serial number, but when I reconfigure the voiceboard settings, it is asking for "Which VPPC Serial ID's for D/81A #1, VBPC Serial ID (terminated VBPC Card)". I took the cards out of the computer but cannot find a Serial ID.
I have 2 cards in the system, D/81A 8 Port Voice Board and VB-PC AT&T Voice Bridge PC Integration cards.
When it reboots, it shows. Voice Bridge PC failed to install because of a bad Serial ID.
Do you know where the Serial ID is located? Thanks again. This system is so old, I can't find anyone to work on it.
Thanks again
ordinarily you would find it on the board with a sticker or on the metal edge where the ports are. usually it was a 4 digit number.
repartee is a great product, for sure. what type of phone system is it?
Thanks, I'll over and check. Maybe the sticker fell off.
It is a Definity phone system.
Just like to thank you for your help and also Scott from WellComm who called me trying to help. Everyone on this forum is fantastic and thank you for your help and support. Really appreciate it. Too bad you are not in the NY area.
Thanks again, I'll try it and post the results if it helps someone else.
Thank you, I found the 4 digit number on the side of the card. It was right in front of me, but I was typing the AT&T also.
I got the system to work. I appreciate all of those who helped me out, I couldn't have done it without you.
If anyone needs a hand with an Active Voice Repartee running on OS/2, let me know
Thanks again
One more item, if I may:
I set up the voicemail but when transferring from the opening greeting to an extension, we used to hear the phone ringing. Now we don't hear anything for about 25 seconds. Is there a way to add the ringing noise or music so people don't think the system disconnected them.
Thanks alot
Active voice might be set to supervised transfer if so change to un-supervised.
In the mailbox settings, set Release to yes.
Thanks but the only Release I see is Release on LSR and that is set to Yes
I don't see Supervised or Unsupervised Transfer at all.
I'll try different things, but thanks again for all of your help
I think you were looking at the switch settings and not the mailboxes. Under where it shows "Transfer? Yes-->X" is where the option to release the call. By default it shows "Await Answer". Change it to Release.
That was it, thank you.
I had change it for the mailbox and each individual mailbox
Thank you again