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Posted By: martin3 Caller id on dx-80 - 07/27/04 01:19 PM
Ok here is the problem using dx-80 w/33 software calls come in a the display shows the name, hit the button for number and there is nothing there. I have hooked up a cheap id from radio shack and name and number are being sent, works on norstar system also. I called Comdial tech and they said i must have the wrong type of ID service from my telco, but could not tell me what i needed. any ideas?
Posted By: bikechuck Re: Caller id on dx-80 - 07/27/04 01:47 PM
only phones programmed to ring will display CID or if the call is transferred there. The soft-key on the left is the one to toggle name and number.

[This message has been edited by bikechuck (edited July 27, 2004).]
Posted By: martin3 Re: Caller id on dx-80 - 07/27/04 05:34 PM
phones do ring, and when you hit the left soft-key it goes from displaying the caller id name to the screen that is supposed to display number but it only displays line 1 incoming.
Posted By: JWRacedog Re: Caller id on dx-80 - 07/28/04 06:14 AM
There is a CID ring time adjustment on F33 software that isn't on the F32 version. You might check on that.
Posted By: martin3 Re: Caller id on dx-80 - 07/28/04 11:38 AM
Tried that already, no change still only gives name, but thanks.
Posted By: Bigkayeh Re: Caller id on dx-80 - 07/28/04 12:23 PM
Just curious, does the number show up in smdr?
Posted By: martin3 Re: Caller id on dx-80 - 08/02/04 08:37 AM
no the incoming number does not show in smdr either
Posted By: BIGDOG3c Re: Caller id on dx-80 - 08/02/04 08:42 AM
Was the system always build 33 or was it upgraded?

If recent upgade. Did you convert the database or just pop in the chips? I have seen this cause software issues.

Have you tried it in a defaulted state?
Posted By: capitol Re: Caller id on dx-80 - 08/02/04 02:00 PM
I think there's a field in Call Handling that allows you to accept data for incoming calls. Check it out & see how its set
Posted By: martin3 Re: Caller id on dx-80 - 08/03/04 01:24 PM
It is turned on, still nothing.
Posted By: martin3 Re: Caller id on dx-80 - 10/18/04 11:11 AM
finally fixed issue. The dx-80 must have cnd caller id. Telco sends and or cnd so be sure it they set it to CND.
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