We have both conditions where the user can pick up and dialout (management) and the regular joe users who much dial 9. The problem occurs on both. I have not been able to reproduce the problem, so I am relying on the users ability to describe what is happening, so they may be confused, but multiple people are telling me that they will press nine to dial out and hear no tone. This will prompt them to say "Hello?". A confused dialer on the other end responds with, "Is this RCI?". So it is not even going to the receptionist first.
I have gone through many settings and the only thing I did find was that line 8 (recently added)was not programmed completely. Could it be that the first seven lines were occupied, and then someone would call in on line 8 and the system would not know what to do with it?
<font face="Verdana, Arial" size="2">Originally posted by OhioTelecom:
In order to pickup an existing conversation you would have to have Privacy release turned off. By default it is on, so at some point some one wanted that feature. That being said, it wouldnt just break into a call when you are using idle line pickup. What type of lines are you using? Picking up an incoming call (Glare) is always a possibility if you pickup a line at the same moment a call is coming in. if the call had been ringing then you users shouldn't have picked up that call unless they are setup to ring and answer that call. You could turn off ringing line preference to test that. Is your system setup to pick an idle line when you go off hook, or do you need to dial 9 or press a button?
[This message has been edited by OhioTelecom (edited April 20, 2005).]</font>