My Small Office Lite system crashed and wouldn't restart. I replaced the power source and everything booted up perfect...only problem was that the message-waiting light (at one station) was activated whether there was a new message or not. I lived with it for several weeks 'til i had time to investigate. yesterday i was able to turn it off using the ITCM #3 command, but now it doesn't activate when I get a new voice mail. (It will light-up using ITCM *3 command.)

Did I screw something up when I replaced the power source?

Any help / advice would be greatly appreciated.

Thanks in advance!

John

What is the Small Office hooked up to? A comdial phone system or different brand?

Are the ports in the correct order?


Are the ports using serial notification or DTMF for message wait lights?

Thanks for helping!

In order of your questions.

1. Phone system is a Comdial(Impact) system.

2. Not sure I know what you're asking about the ports. I didn't disconnect anything at the phone system end. the only connections at the voice mail system were two RJ-11's (and monitor and keyboard). I've tried swapping the RJ-11's, but that didn't fix my problem.

3. Serial, I think. Again, not positive I know what you're asking, but on the "mailbox" screen, in the "sequence to turn on message waiting lamp", it says serial.

Verify that when you press the VMAIL key in the display of your telephone that the first port of voice mail goes off hook. Ring out each port of voice mail and make sure they answer in the correct order.

when i press TRANSVM, the system says port 1 is playing greeting...which it does, and allows me to log into VM.

When i press the "message" button, I get nothing for a few seconds and then it hangs up. The monitor shows no change on the lines. (The message button never did allow me to go to VM, unless it was lit. If I wanted to got to VM and it wasn't lit, I had to hit TRANSVM and login as I would from an outside line.)

Can you please explain what you mean by "ring out each port of voice mail"? I'm a novice, with just enough knowledge to be dangerous. Guess that's how I got in this position in the firt place ;-)

Thanks.

If you have a 4 port voice mail then each of the ports will have an individual intercom number assigned. They are usually in a row like 22,23,24,25. You have to find those extension numbers and dial them to ensure the correct intercom is assigned to the correct port. You should also have a cord going from a serial port on the voice mail to a com port on the phone system. That is what enables the message lights to work with serial integration. No cord=no lights.

Sorry, you said in the display. Yes, when i hit VMAIL on the display, it says line one is waiting for password. (had the headset enabled, so didn't see VMAIL in the display.)

Yes, 22, 23, 24, 24, activated lines 1, 2, 3, and 4 respectively.

sorry, typo last time. 22, 23, 24, and 25. activated 1,2,3,4 respectively.

OK ports are in order...check the serial cable I spoke about.

there are 2 serial ports on the VM unit. both are attached to modems. VM COM port 2 connects to a modem that then connects to Phone system COM port 3. VM COM port 1 connects to a different modem that connects to Phone system COM port 1.

There is a cable hanging from the Phone System COM Port 2, but it is bound and doesn't appear it was ever connected to anything.

That appears to be your problem. Com3 should go directly to whichever serial port on the voice mail that is specified for serial integration. Looks like you're hooked up wrong. I have installed hundreds if not thousands of Small Office Lites and never seen two modems hooked to them.

If you still have issues with this you might get hold of MarkK. . He is in the next county over and is a Comdial dealer.

All 4 COM ports coming out of the phone system are RJ-11 connectors...i don't see any serial ports on the phone system. I thought the modems were for remote access by the installer, maybe?

Do you think I should buy a RJ-11 to Serial adapter and connect Phone System COM Port 3 directly to VM COM Port 2?

Maybe that modem went bad?

There should have already been a serial to modular adapter. Like RBF said, there shouldn't be a second modem, and I'm not sure why it would be there, unless the second modem was originally installed as an external modem for managing the voicemail. This would be a very unusual setup. Regardless, there should be a serial to modular adapter on the voicemail, and then a line cord going to Com 3 (the modular serial port) on the phone system.

Justin

thanks guys!!! I will get an adapter and hook it up that way...see if that fixes my problems.

Yes, Justin, I think you are correct. they had a modem connected to the Phone System and a separate mode connected to the VM system...for dial-in tech support, I guess. They have the Com 3 line going into the 2nd modem (modular to modular) and then a serial connection going from the modem to the Com 2 port on the VM.

Thanks again!

John