DXP Dropping Calls - 02/22/11 06:23 AM
Hey everyone, thanks for reading my post, I hope someone can lead me in the right direction on how to handle this problem we've been having recently. I searched the forum but didn't see anything that matched our little problem. I'm a Property Manager for a company that has a call center, last week our Comdial DXP system started to randomly drop calls in the afternoon, when it gets busy. The problem is intermittent, but always in the afternoon when call volume picks up.
A couple of the sales people called me on my cell phone yesterday when it started to occur again and I happened to be nearby the cabinet, one of the DXPCO-LP8 boards was blinking three rapid blinks. The rest of the boards in the box were doing their normal thing, whether it was the single blink every few seconds or the solid light that showed it was in use.
Do you think that specific line board is going bad or could there be something else going on as well that should be looked at?
Any help or opinions would be greatly appreciated.
Thanks Again,
Scott Groff
A couple of the sales people called me on my cell phone yesterday when it started to occur again and I happened to be nearby the cabinet, one of the DXPCO-LP8 boards was blinking three rapid blinks. The rest of the boards in the box were doing their normal thing, whether it was the single blink every few seconds or the solid light that showed it was in use.
Do you think that specific line board is going bad or could there be something else going on as well that should be looked at?
Any help or opinions would be greatly appreciated.
Thanks Again,
Scott Groff