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Posted By: Gregg B. Line 1 won't release - hang up - 05/04/11 07:19 AM
This is a new install of a J1632, with a 4 port Debut (digital) VM. There are 4 POTS lines in hunt, when a call comes in on line 1, the auto-attendant answers, if I hang up, the line is held open for approx. 2 minutes (does not hang up). When I call in via the other lines, all is normal. Any ideas on what this might be?
Thanks for your help!
g
Posted By: skip555 Re: Line 1 won't release - hang up - 05/04/11 07:35 AM
if you swap lines one and two does the problem follow the line or stay on one ?
Posted By: Gregg B. Re: Line 1 won't release - hang up - 05/04/11 08:44 AM
We switched lines... and it follows the line. Qwest has checked the lines - disconnected from the phone system and it worked normally, reconnected and the same problem.
Thanks,
g
Posted By: skip555 Re: Line 1 won't release - hang up - 05/04/11 09:45 AM
check with Qwest for disconnect supervision some carriers are now charging for it as a added service
Posted By: RATHER BE FISHING Re: Line 1 won't release - hang up - 05/04/11 03:10 PM
As Skip said have Quest verify disconnect supervision. Also have your tech set the seconds of silence and nonsilence for disconnect in the Debut programming. smile
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