This is a new install of a J1632, with a 4 port Debut (digital) VM. There are 4 POTS lines in hunt, when a call comes in on line 1, the auto-attendant answers, if I hang up, the line is held open for approx. 2 minutes (does not hang up). When I call in via the other lines, all is normal. Any ideas on what this might be?
Thanks for your help!
g
if you swap lines one and two does the problem follow the line or stay on one ?
We switched lines... and it follows the line. Qwest has checked the lines - disconnected from the phone system and it worked normally, reconnected and the same problem.
Thanks,
g
check with Qwest for disconnect supervision some carriers are now charging for it as a added service
As Skip said have Quest verify disconnect supervision. Also have your tech set the seconds of silence and nonsilence for disconnect in the Debut programming.