DX-80 with A33 and VM II, three way external xfer set on some of the mailboxes. Worked great for years, but recently it has a success rate of 33%. Sometimes the cellphone number can be heard being dialed about a third of the time. On failures it gives dead air and holds the line open for a long time until the max time for a three way call times out. Tried a receive all, cold start, send all. I believe this is a KSU issue, but I ran chkdsk, diskm, and msgaudit on the VM with no success. Also changed the 2032 battery on the CPM and cold started again...also the relays in this thing chatter when I power is the system up. Any wisdom appreciated.
Have you absolutely ruled out a CO issue?
Well, no. I didn't scrutinize the CO too much because the DX-80 displays strange behavior. For example, I used a DET to call the AA from an outside line, dialed a mailbox with 3 way xfer to a cellphone, and the DET lit like a christmas tree prior to disconnecting the call. The CO is a small company that runs fiber to every premise, and there is a NID that breaks it out to analog ports.
I've been testing this all night. Here's what happened:
1st attempt - "Please hold while I transfer..." heard my cellphone # being dialed (wrong), THEN a hookflash (wrong), followed by dead air.
2nd attempt - "Please hold while I transfer..." heard the hookflash, got ringback, and my cellphone informed me I have a call waiting. Worked great.
3rd attempt - It worked again.
4th attempt - Heard the hookflash, my cellphone informed me of a call waiting inbound, and then the call was promptly disconnected on both ends.
5th attempt - Heard cellphone number dial, then hookflash, then dead air...same as 1st attempt.
I have a call in with Reedsburg Utilities asking if they offer a blind centrex transfer that I could use instead, and describing these behaviors the best I can. I'm trying to determine if it's the VM, the KSU, or them.
Update. Added call transfer feature from CO and converted 3-way external call xfer to blind external xfer. It now works 100% of the time, and the destination number rings the moment the switch hangs up. An unfortunate side effect is that it takes a while for the caller to hear the ringback of the transfer, while in reality the destination number has rung twice or more. Some callers will probably think the call got disconnected. The CO could probably has a setting for this, but for now I suppose I could always voice something telling people to wait in silence.
The switch is performing a blind transfer - so unfortunately there's no way for a local music source to make any difference.
I left a message with a tech at the C.O. and he must have adjusted some settings, because now ringback occurs immediately and everything works slick.
It will play local music for a few seconds before it's initiating your transfer.....ex. Please hold while I transfer your call to that extension...*music*....transfer.
Make sure you add the digit for immediate disconnect at the end of your dial string. That might help. It's been a while since I've used it, so I'd have to look it up to remember what it is.
Justin
It would not play any music, because the hookflash is performed immediately after the "please hold" prompt. Besides, I have a working music source plugged into MC1 and music only plays for a split second when blind xfering to local DET's, it has never played when doing an external xfer of any kind....3 way or blind. It does play when a user places a call on hold. Also '#3' is the feature code for C.O. hookflash. Justin - I am interested in that if you can find it. Thank you!
Always did maybe a second or two of moh for me, enough to give the caller a 2nd hint if they missed the first that their call is going somewhere else unless I'm remembering the dsu with a keyvoice and there's a difference :shrug: .
For those interested, the character to have Debut/Lite/DX-80/DX-120 corporate office VM disconnect immediately as Justin described is 'H'. It must be the last character in the string. I'm guessing this means it should be placed at the end of the To: field in the mailbox, but somebody correct me if I'm wrong. :thumb:
That's where I remember it going.
Justin