Have a customer who cannot change their system time/date from attendant phones. Have verified the phones they are attempting to use are programmed as attendants however when using the code to change the time/date the display simply returns to an idle condition. I can change time/date using VMMI. The manual says to use "01" to change the time/date and for example use "02" for system speed dial. On this customers phone "01" does nothing and "02" comes up LCD Messaging. Can these codes be changed? Under Feature Number programming I see the code for attendant programming which is default.

Do they have large display phones?

-J

Large and small display phones.

You've configured one of the small display phones as a programming station and it still won't work?

Do they have any industry standard phones hooked to the system?

-J

In addition to making it the attendant you need to make it a programming station as well. All in vmmi

I have two large display phones set up as attendant and programming ports. Obvious question, do the large display phones access the system time differently? I do not have a small display phone set up yet.

Set up the small display then try again.

I found that the large display phones can't set the time. I didn't look into testing it much as I just do everything from VMMI, and I have a script which dials a modem to set the time automatically.

-J

Returned to customer site today, set up a small display phone and am able to change time and date via that phone. Thanks for the help. Any reason why the large display phones won't change time and date?

Never could get an answer from the factory. Made zero sense to me.

Probably because they talk to the CPU differently or something... probably related to how you can get into the programming of the large display phones while a VMMI session is open, whereas a small display phone says "Maint Lockout".

-J