DSU with small office lite voicemail - 11/20/18 07:17 PM
I'm working on a couple old comdials and voicemails here at the test bench. My question is, I have a comdial cabinet modeled G1632 REV J, I'm trying to connect to a small office lite, cs-lite-d4, Wi-Star-66. I followed the manual for the impact DSU and the manual for the debut lite system which from what I understand is essentially the same as the small office lite.
Issue is the voicemal ports and auto attendant do not answer the calls. I put in on ports 26,27,28,29, and if I call that extension directly no answer, if I call from a co line no message is played it just rings, but when I call from the co line the voicemail monitor screen acts like it has the call.
I have the ports plugged in order on the back of the small office lite tried with 26, 27 on the top rj14 and 28,29 on the bottom and vice versa, I have tried plugging the serial cable into both ports on both the small office and the comdial and nothing changed. I master cleared the comdial and started from scratch a few times, and reset the voicemail and did the initial setup and nothing.
Any suggestions? Thanks in advance.
Issue is the voicemal ports and auto attendant do not answer the calls. I put in on ports 26,27,28,29, and if I call that extension directly no answer, if I call from a co line no message is played it just rings, but when I call from the co line the voicemail monitor screen acts like it has the call.
I have the ports plugged in order on the back of the small office lite tried with 26, 27 on the top rj14 and 28,29 on the bottom and vice versa, I have tried plugging the serial cable into both ports on both the small office and the comdial and nothing changed. I master cleared the comdial and started from scratch a few times, and reset the voicemail and did the initial setup and nothing.
Any suggestions? Thanks in advance.