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Posted By: chrislebeck phantom calls showing up on dataview - 08/02/07 04:10 PM
before any of you ask i am not sure off the top of my head what version of dataview or the mcp is. the it guy has me locked out from remote accessing the system.

system is a idcs500 rel2.
dataview has been running fine for a while now. it has just started showing phantom calls for different people for some reason.

IE:
this girl in the call center shows to have 10 calls made from her phone when in fact she hasn't even made 1 call out from her phone.

what would cause this all of a sudden?!

[Linked Image from i94.photobucket.com]
Posted By: bestboards Re: phantom calls showing up on dataview - 08/03/07 06:45 AM
Please read private message.
Posted By: chrislebeck Re: phantom calls showing up on dataview - 08/03/07 06:10 PM
mcp is 2.66 (found a saved copy of the database).
Posted By: Sam Sung Re: phantom calls showing up on dataview - 08/04/07 09:18 AM
Im sure MCP is fine, im more interested in the Link and dataview version. You should have 2.2.0.5 and 1.5.1.2. This will come down to one of two things. Either there is a sw mismatch skewing data. Or dataview is displaying the wrong data due to a programming bug in the background. The latter would be a PIL that support needs to escalate, but you would need to generate data that contradicts this. In this case a simple station port statistics report would show the number of outbound calls from the same station port over the same period of time. If there is a discrpancy, support and even Shawn would have the data to show that there is a problem. If on the other hand, the station port stat shows 10 outbound calls, then something else is going on, because the system and dataview clearly has data on 10 outbound calls from that station during that period.
Posted By: chrislebeck Re: phantom calls showing up on dataview - 08/04/07 10:07 AM
i can get her to run the report for me.
First step I'd recommend is to run a Station Port Statistics report for this girl over that one half hour period and see what DataView says those calls were. This may be a good clue into what's going on.
Posted By: Sam Sung Re: phantom calls showing up on dataview - 08/06/07 09:47 PM
Good call Shawn
chrislebeck,

Please keep your progress posted. I too am having this issue and am eager to get this worked out.
Posted By: chrislebeck Re: phantom calls showing up on dataview - 08/08/07 06:20 PM
she sent me the printout today but it was for a different extension. she will probably send me the correct one tomorrow sometime.
Posted By: chrislebeck Re: phantom calls showing up on dataview - 08/09/07 06:24 PM
it is here:
https://www.chrislebeck.mine.nu/ext225%20station%20port.pdf

but i am counting 10 calls between 9:30-10 so it would seem right.

9:19-9:31 dials 2001
9:31-9:33 dials 19725305519 on trunk 716
9:35-9:37 dials 9032364126 on trunk 717
9:43-9:43 dials 13375992050 on trunk 716
9:43-9:46 dials 15048898483 on trunk 716
9:47-9:48 dials 9039189410 on trunk 717
9:48-9:48 just grabs trunk 717 but doesn't dial
9:48-9:49 dials 15042516753 on trunk 717
9:50-9:51 dials 13183647036 on trunk 717
9:58-9:58 starts to dial 1504 on trunk 717


am i reading this right?

what is the call @ 9:19-9:31 to 2001. no such extension exists.
Yep, you are reading it correctly.

The "incorrect" report you linked above shows 4 calls to 2001 as well, all for at least 30 seconds, some upwards of 3 minutes. It has to be a real port of some type. Is it maybe a voicemail port or an announcement speaker or something?
Posted By: chrislebeck Re: phantom calls showing up on dataview - 08/10/07 07:37 PM
it is the voicemail. i forgot i renumbered its extensions. why is it an outbound call?

and this is what she says about the phantom calls:if you look at each half hour, it doesn't match. The Agent Count says I made 69 outbound calls, but if you count them up, I made 27

i haven't had time yet to look thru to be sure.
Posted By: chrislebeck Re: phantom calls showing up on dataview - 08/11/07 11:24 AM
ok....looked thru it.i can count 27 calls. the screen print shows 69. but the station report only goes up to 3:09pm. the screen print goes up to 5pm. i'll need to get a FULL report from her.

here are the outbound calls i count currently:
7:42
8:04
9:08
9:09
9:13
9:19
9:31
9:35
9:43
9:43
9:47
9:48
9:48
9:50
9:58
10:39
10:40
10:55
10:59
11:19
12:19
1:35
2:17
2:20
2:21
2:42
3:09
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