phantom calls showing up on dataview - 08/02/07 04:10 PM
before any of you ask i am not sure off the top of my head what version of dataview or the mcp is. the it guy has me locked out from remote accessing the system.
system is a idcs500 rel2.
dataview has been running fine for a while now. it has just started showing phantom calls for different people for some reason.
IE:
this girl in the call center shows to have 10 calls made from her phone when in fact she hasn't even made 1 call out from her phone.
what would cause this all of a sudden?!
system is a idcs500 rel2.
dataview has been running fine for a while now. it has just started showing phantom calls for different people for some reason.
IE:
this girl in the call center shows to have 10 calls made from her phone when in fact she hasn't even made 1 call out from her phone.
what would cause this all of a sudden?!