1. What type of headset jack is that the SMT5100 uses. I have found the headset that comes witht he phone to be quite poor and I am hoping that it is not a proprietary jack or at least a converter of some type exists.

2. How in the world can you retrieve a call placed on hold from a standard desk phone on the SMT5100? Simply typing the line number like you would do to access the outside line gives an already in use message.

Message:
2. go off hook and dial 12+ ext# to pull a call off of hold from the station that put it there.

1. The headsets are just headsets. The difference is the "blade" plug at the end. They look to be the same as the Samsung cell phone connectors but I am not positive.

Any TEN PIN adapter will work, you can find them at Radio-Shack and on-line. Once you have the adapter, any corded earbud will work.

Here's a link to one of the various adapters...

https://www.awswireless.com/store/samsung-AET104VBAB.html

I stand corrected on the adaptor :toast:

I didn't know about the adapters until last week. We had a Samsung Tech on site and we were talking about the poor quality of the earbuds included with the wireless phones and he told us about the adapters.

I haven't tried any of them yet, but he said they would work and after looking at the connector it seems like it should work.

Thanks guys.