Samsung iDCS16 Voice Mail Routing Problems - 01/24/08 04:42 PM
I am a new member and gratefull that you are here!!!! Hopefully you can help. I have a customer with a Samsung iDCS16 with 8 stations. I added 6 "dummy" voice mail stations where they can only check voice mail for ghost users. everything was working fine in test and turn up. they wanted to save some money and re record their auto attendant themselves. Shortly thereafter extension 205 who is a station and a physical handset, as well as 209-216 stopped being able to be accessed from the auto attendant prompt.. Example..
"You have reached ABC Co...We are not able to take your call right now" [you press ext 205] it rings once then transfers right back to the auto attendant. 201, 202, 203, 204, 206, 207, 208 are ok...but it does the same with 209-215!!!
I contacted a support tech line in another state and they feel it is the Voice Mail system, b/c i cannot access the system via HyperTerminal..
I AM STUMPED!!! HELP!!
Thanks,
Dave :?
"You have reached ABC Co...We are not able to take your call right now" [you press ext 205] it rings once then transfers right back to the auto attendant. 201, 202, 203, 204, 206, 207, 208 are ok...but it does the same with 209-215!!!
I contacted a support tech line in another state and they feel it is the Voice Mail system, b/c i cannot access the system via HyperTerminal..
I AM STUMPED!!! HELP!!
Thanks,
Dave :?