SMDR losing connection over lan - 04/23/09 08:24 PM
Hey everyone, been reading this forum for a few years now. First, just want to say thanks! for all the help I've gotten here.
We just put a 7100 into service and the customer requested that we install TAPIT EX multi user version to track call volumes. Got TAPIT installed on their server, (just a peer to peer) win XP for file sharing/storage with a mapped DATA drive is all. Everything is working fine except it loses connection with the smdr of the phone system. Will go all day and run fine and sometime she will have to go in and restart the IP collector(software in TAPIT that connects to the system smdr). Doesn't seem to be a specific time when it quits. Anyone here used TAPIT or know if there are some keep alive settings in mmc or in the router config that will correct this problem. I've talked to Samsung tech support and TAPIT tech support and the corporate IT guy, they all say it a networking problem. The system is on private LAN no VOIP pretty much basic small office system. The IT guy gave us port forward on the system so we can access remote. All that works fine. Anything I can pass on to him that I could try. I'm sorry I don't know the router model, I think it's a higher end Linksys. I could find out tomorrow. Would log in the router show a disconnect? I don't have access to the router. Well I do, but I won't just go in without his OK!
Just wanted to go ahead and get this post out. I think I searched through every smdr post here and really didn't find anything specific to this. Sorry for the long post but I would appreciate any help.
Thanks in advance!
We just put a 7100 into service and the customer requested that we install TAPIT EX multi user version to track call volumes. Got TAPIT installed on their server, (just a peer to peer) win XP for file sharing/storage with a mapped DATA drive is all. Everything is working fine except it loses connection with the smdr of the phone system. Will go all day and run fine and sometime she will have to go in and restart the IP collector(software in TAPIT that connects to the system smdr). Doesn't seem to be a specific time when it quits. Anyone here used TAPIT or know if there are some keep alive settings in mmc or in the router config that will correct this problem. I've talked to Samsung tech support and TAPIT tech support and the corporate IT guy, they all say it a networking problem. The system is on private LAN no VOIP pretty much basic small office system. The IT guy gave us port forward on the system so we can access remote. All that works fine. Anything I can pass on to him that I could try. I'm sorry I don't know the router model, I think it's a higher end Linksys. I could find out tomorrow. Would log in the router show a disconnect? I don't have access to the router. Well I do, but I won't just go in without his OK!
Just wanted to go ahead and get this post out. I think I searched through every smdr post here and really didn't find anything specific to this. Sorry for the long post but I would appreciate any help.
Thanks in advance!