Office Serve Call - show DID not CLID? - 06/29/09 12:53 AM
Does anyone know how to make Call show the DID called rather than the CLID (of the caller).
We have a 4 queue call centre, that requires operators to answer with a different company name depending on which queue the person comes in on.
The ability of Call to show a pop-up over the top of any open applications is ideal for the call notification, but it shows the CLID of the person calling, and ideally we would prefer it to show the DID that they called.
Any thought on if this is possible, and how to make this happen?
We have a 4 queue call centre, that requires operators to answer with a different company name depending on which queue the person comes in on.
The ability of Call to show a pop-up over the top of any open applications is ideal for the call notification, but it shows the CLID of the person calling, and ideally we would prefer it to show the DID that they called.
Any thought on if this is possible, and how to make this happen?