Hi all, I have a new customer with a idcs 100 system.I am normally a Panasonic man, but his supplier went bust and he came to me.

He has a pri, and when he dials out on any phone after 7 digits he gets a message on display "operator hangup" or something like that. this started a day or 2 ago and is system wide. incoming calls are no problem.
I have to go out tomorrow and have a look, I have a manual, but any pointers would be appreciated

Thanks
Ken

hi I have a similar issue

you probably need to check the LCR table -mmc 7XX. this is where you set the digits and how many digits to dial after words. ie; 0001(entry #) digit :011 lenght :14 Rt : 01
this tells me that i can dial 011+ 11 more digits for int. calls

Hi yocrazyb. thanks for reply, this just started, I don't think anyone was at the system.it is system wide so if access dial was turned off, it would have to be done for all extensions. but I will check it tomorrow.

could this be a day/night thing.

this should have nothing to do with day/night mode. that just tells the call groups to ring operator group or go strait to VM.

the only thing getting me is I can dial any 7 digits and then it stops, so a local call here is 7 digits and it will allow me out, but a mobile i.e. is 087 1234567 after dialing 087 1234 it gives message to hang up.if it was lcr would it pick on all lead numbers to allow 7 digits and drop if it goes over?

I dont think he has a need for LCR, is there any system wide way to turn it off?

Thanks again for relpy

If you don't need LCR and want it off, first you need to DISABLE it, then in the Trunk Numbering (7xx) you need to set TRK GRP 1 back to "9" and make sure the channel numbers for your PRI are members of the "9" group in 6xx. Usually they are numbered 701-723 but could be different on your system.

Before you do all of that, manually select a PRI channel by dialing it ie 701 or whatever they are numbered, you'll get dialtone then dial and make sure the call goes out.
PM me for specifics if your unsure.

thanks, I am not sure it is turned on,if I select a co directly will it over ride the LCR

I will check those tomorrow and let ye know how I get on

Thanks again
Ken

Just a thought, but if everything was fine until a couple days ago, and no changes were done to the system, perhaps its not a system issue. Have you called the telco and opened a trouble ticket?

So you say 7 digit dial for local calls still works, but you cant do 10 digit dial for mobile calls? You dont need to go through the trouble of turning LCR off, just make sure its set up to expect 10 (or however many digits you need) dialing for the mobile digit string by adding that additional 3 digits as a new entry with 10 digits expected. If you are dialing and the LCR is sending the call through to the PRI trunks prematurely, its just that one setting that needs to be changed. Everything else should be fine, you could be doing way more than necessary and over complicating this.

Marty, we checked with Eircom first. They say every thing is ok. But after 20 years dealing with them I would not be surprised if it was them

I just wanted to go there with some idea what it could be. Any idea what what operator hangup message is about. Or is it just a message when the line drops, the siemens has replace handset if call drops

It might be opposite hangup rather then operator hangup, its a common error message, and ususally means there is an issue with the ISDN service (i had it here, my pri circuit died whilst i was on a call, and the display said opposite hangup when it had dropped).

Try restarting the system/ISDN card, as it may be a clocking issue.
I remember when the TEPRI-a's first came out there were clocking issues, and things like mobile and std numbers where the first ones to start failing.
Restart of the PRI card would fix it for a while then it would eventually come back, it took a few versions of firmware and a hardware mod to fix it, but i dont think this is going to be your issue.

We get a similar problem when the user hasnt paid their bill.... Rather than cut them off totally, the carrier lets them receive calls and call local numbers (flat rate here) but not any timed calls (long distance, mobiles etc). Just a thought.

Thanks to all that replied. A power cycle Sorted the problem

must be a clocking issue, Nameless I hope it does not become a problem

Dave, Eircom would just cut you off very odd case the will allow inbound only

You said you recyled the power and went had that problem with tepri cards when unable to dial mobiles had same problem before and found its software on tepri cards and if you reclyle power would be ok for about a month as its a ids 100 a older system might be software

Power supply in the 100 good? When one of our 100's supply started to go, the first thing that misbehaved was the PRI card...

don't know, if it starts giving trouble, he will have to upgrade

Thanks again

Ken