got a customer, doesn't have office email, uses AOL.

Trying to set up email notification.

Set host id to smtp.aol.com port 587, all in mclass.
Trying to send email to [email protected] in mailbox.
Getting error log saying invalid email address.

Any thoughts ??

Thanks for the help.

What do you have for the reply-to address in system wide paramaters?

I have nothing in the reply to in sys parameters.

We have many other sites where there are no entries in the sys parameters at all.

Are you saying it's necessary ??

I know this is what the maual says, but our experience is that it works without it.

I have always been under the impression thata u have to set email details in system parameters or at least that is how ive always set it up.

AOL probably requires TLS/SSL to relay through them. I think that can only be done on 4.60 7030/7100/7200-S.

I would first test connectivity from the LAN. Telnet to the email server and make sure you get a response.

From a command prompt type "telnet smtp.aol.com 587"

If you don't get a response you will not be able to relay mail.

AOL does use encryption, so this will not work on the SVMI products. Only the embedded systems work with encryption.

Here are the AOL server settings:

AOL Mail SMTP server address: smtp.aol.com
AOL Mail SMTP user name: Your AOL Mail screen name (what comes before "@aol.com" in your AOL Mail address; if your address is [email protected], for example, the corresponding screen name is "me")
AOL Mail SMTP password: Your AOL Mail password
AOL Mail SMTP port: 587
AOL Mail SMTP TLS/SSL required: yes

Make sure you have entered a DNS server or you will need to use "205.188.186.137" instead of "smtp.aol.com"

Also, it is a good idea to set the reply to address in system wide parameters. This is the address that will be used when non-subscribers to the voice-mail leave messages. You run the risk of the email server rejecting the email or considering it spam if you do not use a valid reply to address.

Hope this helps.