I have a customer with a 7100 V4.41a. For quite a long time now the manager's husband has been getting calls on his cell phone, and when he answers, there is nobody there. The calls are coming at random times day and night from one of the customer's phone lines which is line 4 on the phone system. There is no speed dial associated with that phone number, I couldn't find any instance of it in any outgoing call logs or voicemail notification. Any ideas where to look next?
Have you looked in 102 to see if theres any fowards from any phones ?
I did check and there are no forwards from any phones to this number. Also trunk group 9 starts at line 5 but these calls are always coming from line 4.
I would look in the voicemail activity log.
Go to voicemail and go to Operating Utilities / Activity Log
That shows all the voicemail calls and a log of the voicemail processing activity. You should find your culprit in there.
There's a ton of a data to look through so you'll want immediate notification. If he gets one at night, have him text you. Then log in remotely or first thing in the morning and review the activity from the night before.
If it's always line 4 that sounds like a dead give away from the voicemail.
I'm with Kaiser: this sounds like a voicemail. Most likely it's not getting proper disconnect occasionally so when people hang up it's misreading the call as still being there and sending to a mailbox or dial block that's calling the husband.
HA! Maybe the guy set this up as a way to cover at some future point when the calls are not vacant on the other side...
I thought it would be the voicemail too, checked every line in activity log on one of the days that he received 4 of these calls but saw no indication of voicemail dialing that number. That's a great idea Kaiser, I'll ask him to text me immediately upon getting a call from that number.
