OS7200 off site call quality problem. - 02/20/13 09:30 PM
I have a customer with a OS 7200. They have 2 sites, a main site has a PRI and the 7200 and there is a remote site with 8 or 9 phones connected thru a VPN. the remote users can dial the main site's extensions and it is crystal clear, no problems either way, and the same holds true the other way around.
The problem is when a remote user receives or makes a call involving the PRI, the call quality goes down significantly. The users in the main site do not have this problem. We have access to the routers that connect the sites, and we checked and doublechecked the network settings, they seem to be OK. The calls DO come through, just not well it is harder to hear, is there anything on the Samsung that can help with this issue?
The problem is when a remote user receives or makes a call involving the PRI, the call quality goes down significantly. The users in the main site do not have this problem. We have access to the routers that connect the sites, and we checked and doublechecked the network settings, they seem to be OK. The calls DO come through, just not well it is harder to hear, is there anything on the Samsung that can help with this issue?