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Posted By: Tony Dunworth call queuing on 7100 - 01/12/15 07:53 PM
Hi Guys
Im installing a 7100 with AA and the customer wants the calls if not answered or they wish to hold to record a greeting until an operator answers the call.
they want their MOH to play while they are waiting.
I know how to set up the AA but it is the call waiting im having a problem with.
If anyonr can help i would be very greatful.

Tony
Posted By: Tony Dunworth Re: call queuing on 7100 - 01/12/15 09:06 PM
Sorry Guys if I am not clear on this.

The call comes into the AA they can select 1 to leave a message or
hold for an operator , while they are holding they will the customers MOH abd then here a message that the customer has recorded saying that their call is important and to please hold.

It is this that I am having a problem with.
Please help.


Tony
Posted By: SamsungTech Re: call queuing on 7100 - 01/13/15 03:26 AM
turn on transfer MOH and send the call to another message if not answered after so many rings.
Posted By: Tony Dunworth Re: call queuing on 7100 - 01/13/15 08:43 AM
Thanks for that all sorted.
Posted By: Gerrya Re: call queuing on 7100 - 01/13/15 04:48 PM
You could have used UCD to give messages
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