Specs of system are below.
We only have DS-5021D phones.
Employees are reporting that the lights are not working on some phones in Cab2 slots 2 & 3. The status indicator light does not come on when the handset is picked up. Also, the other button lights, regardless of feature programmed, are not lighting up.
Any thoughts?
OS7400 (v4.92) as Cab1. [LP Version '14.04.01 V2.03]
S1: TEPRI2 ['11.05.03 V4.29]
S2: TEPRI2 ['11.05.03 V4.29]
S3: MP40 ['15.07.30 V4.92]
S4: SVMi20E ['09.04.22 V5.03]
S5: 16DLI2
S6: 16CLI2
S7: 16DLI2
S8: 16DLI2
S9: 16DLI2
S10: 16DLI2
S11: OAS ['09.08.26 V2.01] (Not used)
OS7200 as Cab2 [ LP Version '12.04.27 V4.31]
S1: NO CARD
S2: 16DLI2
S3: 16DLI2
S4: 16MWSLI (not used)
S5: NO CARD
Both a soft restart and a hard turn-the-power-off restart several times. We even lost power to the building about 2 weeks ago twice. Didn't help.
Technician came and updated the MP40 to 4.98 and LP in Cab2 to 4.33. Had to restore all settings from the backup we did as it did a clean install / wiped all settings.
Still had trouble with lights.
Did another hard power-off restart and things worked fine.
Must've been some corrupt config of ports.
Did you try moving the 16DLI cards around to a different slot?
Didn't move any of the cards.
During the update, didn't realize until Tuesday, 2017-12-26 that on the SVMi-20E mailboxes 201-220 were all wiped out along with any saved (orphaned) messages. Had to re-create tham all.
This morning Cab2, Slot3, Chan6 quit working. No lights at all on the phone. Had been working earlier this week. Moved from Cab2, Slot3, Chan6 to Cab2, Slot3, Chan1 and it started working again.
I've contacted the tech and asked them to contact Samsung regarding this issue. I'm not sure what else I can do.
Update:
The cabinet has been updated to 4.98. We removed all cards we are not using and put another 16DLI2 in cabinet 1. We also replaced the cables between the cabinets with shorter high speed cables.
Most, but not all, extensions in cabinet 2 (S2 and S3) have no lights on the phone. The top indicator light doesn't come on when you pick up the handset. The call lights don't turn green when you pick up a line. Even the speaker phone light doesn't come on when you hit the button.
A ticket has been opened with Samsung and a copy of the DB sent in. The technician thinks the EPLD version may have something to do with it. Samsung is asking him to call in to distributor support.
Here's our current cabinet setup:
OS7400 (v4.98) as Cab1.
LP Version: '14.04.01 V2.04
Option Board 1: CRM
Option Board 2: CID2
Option Board 3: MISC
Board EPLD Version: V01
Board PCB Version: V01
Card EPLD Version: V09
Card PCB Version: V01
S1: TEPRI2 ['11.05.03 V4.29]
S2: TEPRI2 ['11.05.03 V4.29]
S3: MP40 ['16.08.01 V4.98]
S4: SVMi20E ['09.04.22 V5.03]
S5: 16DLI2
S6: 16CLI2
S7: 16DLI2
S8: 16DLI2
S9: 16DLI2
S10: 16DLI2
S11: 16DLI2
OS7200 as Cab2
LP Version '14.04.01 V4.33
Option Board 1:
Option Board 2:
Option Board 3:
Board EPLD Version: V00
Board PCB Version:
Card EPLD Version: V01
Card PCB Version: V01
S1: NO CARD
S2: 16DLI2
S3: 16DLI2
S4: NO CARD
S5: NO CARD
Update:
Replaced the LCP in cabinet 2 because of HDLC errors. That was causing random transfers of calls from extensions in cabinet 2 to other extensions. The phones in cabinet 2 would basically do a fast reboot. This did not fix the lights on phones.
Last night I did a memory clear and populated all settings manually. Finally the phone lights are working!
Also, a side note: ome people who have extensions in cabinet 2 complained that they had to dial very slowly as some numbers would be dropped during dialing outbound. I hope this fixed that issue as well.
So, all of you techs were definitely right. Corruption in the database setup.
Thank you all for your insight and help!