Ok so I have a weird one and I cant seem to locate the issue, I have a customer with a much older OS7100 (about 11 years) and it has the 4 lines ring and then go to AA I have them going to group 501 and then fail over to 519. lines 1,3,4 all go to the correct AA message but line 2 will always go to a default message. What am I missing?

Check the port activity when line 2 goes into the vm. This will show the call routing, you can then collage it to the other lines.

You can either did this in real time via telnet, or look at the logs after the fact via the web interface (due to the age unless you've upgraded to 4.4x sw I wouldn't use dm)

You can override the vm schedule which may have been done via accident (can't remember the mmc for this).

Could line 702 be setup in the main menu for something different?

I am going out to this location again this afternoon. I will try the telnet connection and see if I can figure it out. no it is too old to use DM, I am using the IT Tool.

no 702 is going to group 500 and then failover to 519. Does anyone know ,in the old vmail, where it specifies things for different trunks? either I am overlooking or I am in the wrong place altogether.

If 702 is going to 500 there is your problem. If not there may be a FWD TRK or FWD STA group setup for 702 in the menu like I was trying to get you to look at before

ok here is the log

4)[MOD 01 Day] New call - Wed May 1 15:42:44 2019
(4)Channel Connection
CP 15:42.45.50 4) Collecting out of band data
4)[MOD 01 Day] CODE = <AT> CID = <15555555555> FID = <500> TRUNK = <701>
4)[MOD 01 Day] Searching on Call Code - AT
4)[MNU Forward Trunk]
4)[MNU Forward Trunk] Searching on Forwarding party ID - 500
CP 15:42.45.95 4) Key set to <500>
4)[MNU Day Main 1]
4)[MNU Day Main 1] Searching on Caller entry - NO-ENTRY
CP 15:43.18.36 4) Key set to <>
4)[EXT 01 EXT 501] Transfer to [EXT 01 EXT 501] - <501>
CP 15:43.24.78 4) Using [STN On Premise] station block
CP 15:43.24.78 4) Transfer consultation hold
CP 15:43.24.78 4) Flash hook
CP 15:43.25.43 4) DCS Dial: 501
CP 15:43.25.43 4) Call progress result: Answer - No supervision
4)[EXT 01 EXT 501] Immediate release
4)[EXT 01 EXT 501] Answered
4) VM hanging up
(4)Channel Disconnection



2)[MOD 01 Day] New call - Wed May 1 15:45:33 2019
(2)Channel Connection
CP 15:45.33.86 2) Collecting out of band data
2)[MOD 01 Day] CODE = <DS> CID = <702> FID = <702> TRUNK = <>
2)[MOD 01 Day] Searching on Call Code - DS
2)[MNU Direct Station]
2)[MNU Direct Station] Searching on Caller ID - 702
CP 15:45.34.31 2) Admin access
CP 15:45.34.31 2) Key set to <>
2)[MNU Direct Station] Searching on INVALID
CP 15:45.34.46 2) Key set to <>
2)[MNU Day Main]
2)[MNU Day Main] Searching on Caller entry - 0
CP 15:45.42.56 2) Key set to <0>
2)[EXT 01 Operator] Transfer to [EXT 01 Operator] - <0>
CP 15:45.49.17 2) Using [STN On Premise] station block
CP 15:45.49.17 2) Transfer consultation hold
CP 15:45.49.17 2) Flash hook
CP 15:45.50.42 2) DCS Dial: 0
CP 15:45.50.42 2) Call progress result: Answer - No supervision
2)[EXT 01 Operator] Immediate release
2)[EXT 01 Operator] Answered
2) VM hanging up
(2)Channel Disconnection
3)[MOD 01 Day] New call - Wed May 1 15:45:51 2019
(3)Channel Connection
CP 15:45.51.87 3) Collecting out of band data
3)[MOD 01 Day] CODE = <DS> CID = <702> FID = <702> TRUNK = <>
3)[MOD 01 Day] Searching on Call Code - DS
3)[MNU Direct Station]
3)[MNU Direct Station] Searching on Caller ID - 702
CP 15:45.52.32 3) Admin access
CP 15:45.52.32 3) Key set to <>
3)[MNU Direct Station] Searching on INVALID
CP 15:45.52.47 3) Key set to <>
3)[MNU Day Main]



So i am seeing that the FID for 702 is the issue but where do i change this.

Did you check the day menu block? It looks like it is routing it based on 702 to go to 500

Mode Block (Day)


Call Code Processor Prompt



Label Name
Mode Number 1



Call Code Processor
Call Code Action Type Gp Target Clear
NEXT Goto BYE DAL DIR EXT LST MBX MNU NMX QRY SPK
DEFAULT Goto BYE DAL DIR ECL EXT LST MBX MCL MNU NMX QRY SPK
DT Goto BYE DAL DIR EXT LST MBX MNU NMX QRY SPK
DS Goto BYE DAL DIR EXT LST MBX MNU NMX QRY SPK
AT Goto BYE DAL DIR EXT LST MBX MNU NMX QRY SPK
AS Goto BYE DAL DIR EXT LST MBX MNU NMX QRY SPK
BT Goto BYE DAL DIR EXT LST MBX MNU NMX QRY SPK
BS Goto BYE DAL DIR EXT LST MBX MNU NMX QRY SPK
NT Goto BYE DAL DIR EXT LST MBX MNU NMX QRY SPK
NS Goto BYE DAL DIR EXT LST MBX MNU NMX QRY SPK
TT Goto BYE DAL DIR EXT LST MBX MNU NMX QRY SPK
TS Goto BYE DAL DIR EXT LST MBX MNU NMX QRY SPK
RC Goto BYE DAL DIR EXT LST MBX MNU NMX QRY SPK




i know this is very basic but this is all i see.

sorry i should have noted something about the log the first part of the log is how the call should be routing and the second part is 702 , the line i am having issues with. above is the Day mode block. Am I looking in the wrong place? because i see nothing set up for 702 or even where to do it if I did.

also it is searching on call code - AT for 701 but it is searching on call code -DS for 702

The vm is routing the call from 702 like it's an extension calling in.

A work around would be to put an entry in the direct station menu sending 702 to your menu.

Not sure why it's doing this though.

So when you call into the system on line 2 does it act the same way as the other lines until it hits the VM? Like it shows CID and you can answer it as normal? Also what do you have trunk ringing for line 2 going to?

Yes. it hist 500 and rings then fails over to 519 thats when the issue happens, it even shows the correct caller ID. line 2 is supposed to be going to the same place as line 1,3 and 4.

I thought i just went stupid nameless, everything I had says it should be working. I have no idea why it is doing this. ill try that work around but i would like to find out what is wrong.

You mentioned lines 1,3,4 go to the correct menu.But they must be routed by the FWD GRP as you say it is 702 that goes to the default menu.So lines 1,3 and 4 are being directed to a different menu not the day main?

When i go out, ill post the menu block here. there is nothing for 702 in the menu block that is different. That is what has me so confused. Ill see if I can load images.

When it's time here are the step-by-step instructions for posting pictures.