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Posted By: Kaiser Operator with 5 Call keys limited to 3 calls on hold? - 03/03/20 01:38 AM
Hello,

I have a 7400 and the Operators have (5) CALL keys (PRI w/DIDs) and they tell me they are limited to only be able to put (3) calls on hold max.

They also have Xchange Operator.

No clue?

Anyone know of the limitation or where it is set at anywhere?
Posted By: nameless Re: Operator with 5 Call keys limited to 3 calls on hold? - 03/03/20 11:42 AM
Are you using hold or park?
I've never tried putting not than 2 on hold at anyone time, but I'm sure I've done more with park.
Do you have dt keys as well as call keys?
Posted By: Kaiser Re: Operator with 5 Call keys limited to 3 calls on hold? - 03/04/20 12:41 AM
No DT keys because they have (3) PRIs. They say they're using hold, not park.
Posted By: Biztel Cuban Okie Tech Re: Operator with 5 Call keys limited to 3 calls on hold? - 03/04/20 08:21 PM
Did they happen to tell you what the display says when they put the 4th call on hold? Is it digital or IP handsets?
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