CID of forwarded call shown on mobile number - 06/30/20 06:52 PM
Hello everyone,
A phone with enabled "Forward All" to a external mobile number, that receives a call will forward the call to the set external number, but the CID shown will be the number of the phone with enabled forward, not the original number that called it.
I want the forwarded call to show the original number that called, so that if you miss the call you can call it back.
A calls B. B has forward to C, I want the A number to be shown on C after being forwarded from B.
I've heard this called caller "diversion", and that this has to be done with the providers.
Does anyone have any experience with this, and how they had to configure on OfficeServ to make this work?
A phone with enabled "Forward All" to a external mobile number, that receives a call will forward the call to the set external number, but the CID shown will be the number of the phone with enabled forward, not the original number that called it.
I want the forwarded call to show the original number that called, so that if you miss the call you can call it back.
A calls B. B has forward to C, I want the A number to be shown on C after being forwarded from B.
I've heard this called caller "diversion", and that this has to be done with the providers.
Does anyone have any experience with this, and how they had to configure on OfficeServ to make this work?