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Posted By: smithdj Voicemail "thank you, goodbye" on IVX 56s - 02/05/08 04:43 PM
I have a customer with a 56S. 2 of their lines are pointed at X106 & 107 with 5th ring going to MB107. When dialing from the outside, the voicemail answers
with "thank you, goodbye". Internal calls are answered correctly, "you have reached......please leave a message". Mailbox is empty. recycle has been emptied. Deleted greeting, and rerecorded to delete and reactivate the box. Had ESI tech support debug while making incoming calls. They are scratching their collective heads. I found a pass around it but it limits expansion of the system. Any ideas?
Posted By: nonameyet Re: Voicemail "thank you, goodbye" on IVX 56s - 02/05/08 04:52 PM
what software?

ESI just came out with version 4.7.18 yesterday
Posted By: smithdj Re: Voicemail "thank you, goodbye" on IVX 56s - 02/05/08 06:31 PM
dont have the docs in front of me, but Greg and Chris @ ESI TS said that a software upgrade would not help.
Posted By: grider Re: Voicemail "thank you, goodbye" on IVX 56s - 02/05/08 07:03 PM
I'm definitely speculating here but I would like to see this test run. Some time during non-business hours log in using Esi-access and make all lines go to MB107 and then call in on each line to see if you get a consistent response from each line. It may be we have a line that is faulty.

I do have a question. Is this an older Gen1 system that has the 2 hour VM. If yes then even if MB107 has had both messages and recycle bin deleted messages in other mailboxes might be effecting this.

Another question. Do we have other lines delivered to a different MB besides MB107 that are working OK?
Posted By: smithdj Re: Voicemail "thank you, goodbye" on IVX 56s - 02/05/08 07:14 PM
John,

It is a Gen II. I will try test with all lines and post results tomorrow evening. I have had issues at at least 2 other sites where co gain was turned to high (even at the default setting) and would cause the AA to be interrupted. Could that be an issue? Not sure...

As a fix on this site I directed the to co lines (5&6) to ID2 recorded half second of silence in ID2 main greeting and set Day and Night NR to MB107. Works great, but if customer ever needed ID2 this would be an issue.
Posted By: grider Re: Voicemail "thank you, goodbye" on IVX 56s - 02/06/08 04:32 AM
If it is convenient I would like to have the system power cycled sometime late in the day prior to the business closing.

The line receive volume adjustment is a maybe but since this error occurs without caller input I am staying open minded. Usually if line receive volume doesn't properly match LEC or CLEC specs you will know it immediately in CID garble in the display.

Is it possible to call the system and change the Day/Night mode using star-star XXX?
Posted By: Jackal Re: Voicemail "thank you, goodbye" on IVX 56s - 02/06/08 08:52 AM
I Think the internal calls are set up in extension definition and routing where they are cfb and cfd to MB106 and MB107. The external calls on co line programming are set to ring ext 106 and 107 on ring 1,2,3,4 and ring 5 is set to rout to branch ID 9999 (disconnect)"thank you, goodbye"
Posted By: grider Re: Voicemail "thank you, goodbye" on IVX 56s - 02/06/08 11:56 AM
Excellent point Jackal and might be correct. I too was wondering if ID9999 came into play anywhere in the programming. Later this evening (2/6/08) we will connecting using Esi-access and certainly look into how those 2 lines are programmed as far as Ring 1, Ring 3 & Ring 5.
Posted By: smithdj Re: Voicemail "thank you, goodbye" on IVX 56s - 02/06/08 06:10 PM
Hey, Guys

Its 9:00 and i just walked in the door at the house.
I had an emergency install today and have been tied up with it all day. I called the customer and explained to them that I was going to do some test and pushed it until tomorrow evening. Thanks for the input and...

Right now programing is as I described in the post above. However, before that I verified programming and it was as follows..

Lines 5&6 were set to Ring 1 X106 & X107, Ring 3 X106 & X107, Ring 5 MB107.This was the same for day and night.

John, if your offer still stands I will give you a call tomorrow evening. Again thanks.
Posted By: smithdj Re: Voicemail "thank you, goodbye" on IVX 56s - 02/06/08 06:13 PM
I edited the post discussing current programming above to make it clearer. I left out the NR programming in th original post
Posted By: grider Re: Voicemail "thank you, goodbye" on IVX 56s - 02/08/08 06:08 AM
Question: Is there a 7th line on this system. The reason I ask is since the problems are occurring on lines 5&6 we might have a port card concern.
Posted By: smithdj Re: Voicemail "thank you, goodbye" on IVX 56s - 02/10/08 02:07 PM
OK

here is what we found with ESI-Access, line receive volume was at default, we moved it up 1. and reprogrammed the system as it was originally programmed. Made some test calls and after several test determined that system was functioning correctly.

THANKS to John for his guidance and assistance with this. BAR-B-Q sounds good to me! I'll let you know when I will be down that way.
Posted By: upstateny Re: Voicemail "thank you, goodbye" on IVX 56s - 02/10/08 04:14 PM
Hard to imagine ESI tech support not catching something like that.
Posted By: grider Re: Voicemail "thank you, goodbye" on IVX 56s - 02/11/08 03:55 AM
When Dwain and I began the troubleshooting process there was a work around in place. With Esi-Access we programmed lines 5 & 6 to goto MB 107 on ring 5. After the change all worked as it should. We did change the line receive volume to solve another minor issue. I'm not sure if the line receive volume was related to the mailbox issue, maybe-maybe not.
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