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Posted By: walterv Problem with ESI 50 Mailbox - 05/23/17 08:43 PM
I have a client that has an ESI 50L, at one extension, when they press the voice mail key, rather than asking for the passcode, it says: "Enter extension call recording data base owner, then press the pound key"

My ESI tech is on vacation this week so I am trying to figure this out, any ideas?

Corrupt mailbox? if so should I delete the extension then rebuild?

Thanks
Walter
Posted By: upstateny Re: Problem with ESI 50 Mailbox - 05/24/17 11:15 AM
Any chance that is just a message in the mailbox?

Try deleting it. That isn't a message i ever heard on an ESI system.
Posted By: walterv Re: Problem with ESI 50 Mailbox - 05/24/17 07:20 PM
Tried that, it is definitely and ESI Prompt that is coming up.
Posted By: walterv Re: Problem with ESI 50 Mailbox - 05/24/17 07:40 PM
Rebuilt mailbox, all is well now, thanks
Posted By: Rcaman Re: Problem with ESI 50 Mailbox - 06/01/17 01:44 PM
To avoid major problems in the future, get the cabinet serial number and the CF card serial number and contact ESI technical. You may have one on the recall list. Believe me, if it's on the list, you want a replacement CF.

Rcaman
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