Getting Diagnostic Info/Logs from a Communications Server 1000 - 07/20/17 05:42 PM
Hi,
We have an ALL IP ESI Communications Server 1000 system. We have experienced a few outages that may be hardware or maybe software but to narrow it down we would like to get access to any diagnostic logs on our CS1000.
In working with ESI TS they speak of remoting in and looking at diagnostic info. So far all of TS's looking has resulted in very little in the way of RCAs for the outages.
We certainly see very little in the GUI in the way of diagnostic info/logs but when ESI TS remotes in it is either via telnet or ssh.
We have access to our Administrator and Installer passwords but I do not believe our reseller is not yet a super cool ESI Certified Technician so I am not sure if even with both of these passwords that they can logon via telnet or ssh and see what the ESI TS see.
Ideally when we have an outage again, we or the reseller would open a PuTTY session to the Communication Server 1000 and capture the diagnostic logs to the scroll-back buffer and share them with ESI TS. We are 24x7 and have very few times where we can 'go without' our phones for an hour or two while everyone gets rounded up to diagnose an issue as it happens.
So if any of the members who are ESI Certified Technicians can confirm if the Installer password 'should' let you remote in with telnet or ssh that would be a big help. Also is the usernames Administrator and Installer or some other, security-through-obscurity, username. [I hope not 'root']. Please PM me if you chose to share the username.
Also I would ask if you can share the names and file locations of the diagnostic logs/files. I can take a stab at it assuming a *NIX OS.
Thanks in advance!
We have an ALL IP ESI Communications Server 1000 system. We have experienced a few outages that may be hardware or maybe software but to narrow it down we would like to get access to any diagnostic logs on our CS1000.
In working with ESI TS they speak of remoting in and looking at diagnostic info. So far all of TS's looking has resulted in very little in the way of RCAs for the outages.
We certainly see very little in the GUI in the way of diagnostic info/logs but when ESI TS remotes in it is either via telnet or ssh.
We have access to our Administrator and Installer passwords but I do not believe our reseller is not yet a super cool ESI Certified Technician so I am not sure if even with both of these passwords that they can logon via telnet or ssh and see what the ESI TS see.
Ideally when we have an outage again, we or the reseller would open a PuTTY session to the Communication Server 1000 and capture the diagnostic logs to the scroll-back buffer and share them with ESI TS. We are 24x7 and have very few times where we can 'go without' our phones for an hour or two while everyone gets rounded up to diagnose an issue as it happens.
So if any of the members who are ESI Certified Technicians can confirm if the Installer password 'should' let you remote in with telnet or ssh that would be a big help. Also is the usernames Administrator and Installer or some other, security-through-obscurity, username. [I hope not 'root']. Please PM me if you chose to share the username.
Also I would ask if you can share the names and file locations of the diagnostic logs/files. I can take a stab at it assuming a *NIX OS.
Thanks in advance!