Have an ADIX with 4-port voicemail. Some users are complaining (and I have verified) that when people leave messages they are not being saved.

I would leave a messgae in a users box, but when I log in to check the message it say there are no new messages.

Any thoughts?

Thanks!

First and foremost, what type and version of voice mail? Iwatsu in-skin or 3rd party stand-alone.

Are the mailboxes of these users full?

Are these mailboxes allowed to save messages?

More info, please.

(BTW, I cleaned up duplicate posts...)

It's the IWATSU voicemail 4 port card.

Mboxes not full. It takes the message like normal, but it's not saved.

These are regular users that have never had this problem.

If you have access to the VMI programmer, I would connect to the voice mail system and watch a message being recorded to see where it's actually going.

You might try deleting, then re-creating a mailbox to see if that clears the trouble. Barring that, you're probably going to need a vendor visit. Your vendor can then have Iwatsu tech support dial in the system and poke around a bit. They have programming resources that field guys don't have access to.