I have a customer with an ADIX-VS, that uses the automated attendant to answer all calls (menu 900). One of the options in the AA sends the caller to a UCD group. After the UCD timer expires, the calls are forwarding to VM (I have the UCD overflow set to group 10) but the callers are hearing the main message (mailbox 900) again, instead of the mailbox associated with the UCD group (250). The DTMF info in the VM is showing no extension info being sent with the packet.

Does this UCD scenario even *work* on a VS? My recollection on the ADIX/ECS system is that when a UCD call that expires the timer is passed to the overflow (VM) it is sent with the UCD access number in the packet. I’m wondering if that happens on a VS.

First thing I tried was to send the caller to a regular station hunt group, and have only one of those stations set to forward to VM in 10.78. That didn’t work, so I started tinkering with the UCD.

Bottom line… the customer wants the caller to be able to leave a message in a mailbox if the UCD call goes unanswered. Any ideas?

The UCD to voice mail thing was a later version addition to ADIX software, and also depends on the voice mail version. It may not be available on the VS except for the 7.3x versions.

Any phone ringing because of a group setting will never forward to voice mail if other phones in the group can ring, and won't forward if it's the ONLY phone in the group either.

One alternative to try: send the call to one extension, forwarded to a mail box, with call coverage keys on the other phones in the 'group'.

Thanks for the reply, JB. It is a version 7.3x , but I've tried tinkering with every packet/inband setting and can't get the UCD group number to send.

I set up a coverage key when they first asked for VM. This customer is very used to 'auto answer', and the coverage option wasn't very appealing to them because of the need to press a button to answer a call. I guess they will just have to get used to it.