ACD agent question - 11/23/11 07:47 AM
Hi, we have had a person leave the company and another take their place plus we have an additional person that needs to be added to the ACD system so calls come to her. Can someone please help? Specifically I need to know:
1) How do I change the names to remove the old person and change it to the new person
2) How do I add an additional extension and name into the ACD system so calls will come to her phone?
We have the IWATSU Programmer 4.3.2672.
I'm familiar with how the programmer works with downloading the db making changes and uploading fields.
Also if anyone could point me to a link for a technical programming manual so I could read about the programming on this system that would be helpful.
Thanks
1) How do I change the names to remove the old person and change it to the new person
2) How do I add an additional extension and name into the ACD system so calls will come to her phone?
We have the IWATSU Programmer 4.3.2672.
I'm familiar with how the programmer works with downloading the db making changes and uploading fields.
Also if anyone could point me to a link for a technical programming manual so I could read about the programming on this system that would be helpful.
Thanks