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Posted By: itmctech ACD Agent login ID - 03/15/12 07:17 AM
Can anyone give me a hand with an issue I am having? I have added a couple agents in the past, but it has been over 2 years and we don't do it often so here is my problem. I have the agent name set up, and I also have the log-in key setup on the 12-KT from a copy of other key patterns that work fine. When you press the log-in button and it asks for an agent id, but I can not remember where to set the ID to save my life. It is probably something easy that I am missing, but I am stuck. Can anyone help??

Jason
Posted By: JBean3329 Re: ACD Agent login ID - 03/15/12 02:04 PM
The agent ID is the row header where you put in the agent name. If you're using an ECS system, it's a four digit number. so if your row header is,say, 201, the agent ID is 0201. Just look to the left of the agent name in programming.
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