Executone IDS 648 with Intermittent Problems - 09/01/04 02:17 PM
Greetings,
I need help with an Executone that is not operating correctly. Here is the background. This is an Executone 648 with Eclipse software 2.5.1., however, I only have two cabinets installed right now.
The sporadic problem is that all stations in cabinet 2 are 1) locking up, 2) If I have prime line set for a line ID, pressing the intercom key will not return dial tone. 3) Pressing the VMS key will occasionally light all the keys on the phone that presses it or will not route the user to their mailbox. I found a temporary fix by removing 818 from the key and re-assigning it back on the key. That works for a short time. Resetting the station does not work.
One other problem is the programming terminal connected to port 4 operates intermittently. The keyboard seems to lock up then, after a few minutes will function again. The terminal functions the same if plugged into port 3.
My questions are: what would cause the above problems in only cabinet #2?
What would cause the programming terminal to intermittently lock up?
Which card provides the intercom service?
Thanks
Tony
I need help with an Executone that is not operating correctly. Here is the background. This is an Executone 648 with Eclipse software 2.5.1., however, I only have two cabinets installed right now.
The sporadic problem is that all stations in cabinet 2 are 1) locking up, 2) If I have prime line set for a line ID, pressing the intercom key will not return dial tone. 3) Pressing the VMS key will occasionally light all the keys on the phone that presses it or will not route the user to their mailbox. I found a temporary fix by removing 818 from the key and re-assigning it back on the key. That works for a short time. Resetting the station does not work.
One other problem is the programming terminal connected to port 4 operates intermittently. The keyboard seems to lock up then, after a few minutes will function again. The terminal functions the same if plugged into port 3.
My questions are: what would cause the above problems in only cabinet #2?
What would cause the programming terminal to intermittently lock up?
Which card provides the intercom service?
Thanks
Tony