I inherited our Executone system with no knowledge of how to work it (and no manuals). My ACD group 5 is stuck in night mode. I do not know how to get that to turn off. Can someone help? I am not sure what kind of information to provide.

Thanks.
Ray

Do you know how to program at all?
You could put a night mode key for acd group 5 on a keyset key code 832 subcode 05 or it could be programmed on the Trunk Group Programming screen which I believe is the N screen.

Thanks for replying. I don't know how to program at all. I understand what you are saying but, I don't know how to do that.



ray

Do you have a program terminal or Operator CRT ?

As PVJ stated there usualy is a ACD supervisor that has the night keys for there groups on there phone. I would check ACD supervisor phones.

Good Luck!!

Thank you both for your help.

I was able to figure out how to add the night key to a phone and take off the night mode.

I sure appreciate the community here and all that you have to offer.

Thanks

Ray