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Posted By: spendergrass That extension is busy message - Medley - 09/25/07 07:33 AM
I have an Executone Medley phone system. I have just updated the name assigned to an extension on the phone system and added the user to the directory. When I dial externally and enter their extension, I get the message "That extension is busy" and immediately get transferred to the operator. DND and forwarding are both turned off.

Any ideas what could be causing this?

Thank you,
Sarah
Posted By: tylerpd1 Re: That extension is busy message - Medley - 09/25/07 11:12 AM
Is the phone plugged in?

Sorry, I have to ask.
Yes, it is plugged in. I tried unplugging it and plugging it back in and that didn't seem to help either.
You have access to Installer level?

check to see if Auto-Attendant Block is enabled?
That worked - thank you so much for your help!
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