SLC-96 question - 05/16/08 03:16 PM
This morning at 0800 I was called by one of my customers, the Town of Shelter Island Police Department, (and the Town Clerk, Court, Assssors, Building Inspector, etc) and was told that all their lines were out of service. I responded immediately and discovered no dial tone coming from the demarcs, served by a SLC-96 across the street.
I checked the power meter on the SLC cabinet to make sure that it had not lost commercial power, and the meter was turning. We did not have a power failure or a brownout last night, nor did we have an electrical storm.
I reported 17 lines out of service to VZ's government and large business repair number at 0820 hrs. At 1015 hrs, three experienced and well-spoken splicers arrived and proceeded to plug a laptop computer into a port on the SLC. They said that it had lost its programming, and that would need to rebuild the program, after which the lines woould come back up, one at a time.
I went about the task of notifying the various departments that service would be restored, and went back to other work.
At 1400 hrs, I saw the three splicing trucks leaving the island via the North Ferry. I called to the PD via cell and got NA. I went to the PD and found NDT on all lines. I called back to the repair number, and was told that the technicians had "Replaced a digital cross-connection."
I was also told that there was "massive cable failure in the area."
I was also told that "service will be restored by 5 o'clock on the 19th."
I was also told that there was "a power problem" and that the trouble has "been referred to LIPA" (Long Island Power Authority...our electrical racketeers).
Can someone on this forum who is conversant with the SLC-96 system please advise me as to what the term "digital cross-connection" means?
It is now 1812 hrs, and I have been on hold for two hours and twenty minutes, waiting for a foreman to call in and be connected to me, so that I can hear the explanation of why VZ abandoned a multi-line ticket and closed it out with a "test OK" when, in fact, nothing is OK yet.
I checked the power meter on the SLC cabinet to make sure that it had not lost commercial power, and the meter was turning. We did not have a power failure or a brownout last night, nor did we have an electrical storm.
I reported 17 lines out of service to VZ's government and large business repair number at 0820 hrs. At 1015 hrs, three experienced and well-spoken splicers arrived and proceeded to plug a laptop computer into a port on the SLC. They said that it had lost its programming, and that would need to rebuild the program, after which the lines woould come back up, one at a time.
I went about the task of notifying the various departments that service would be restored, and went back to other work.
At 1400 hrs, I saw the three splicing trucks leaving the island via the North Ferry. I called to the PD via cell and got NA. I went to the PD and found NDT on all lines. I called back to the repair number, and was told that the technicians had "Replaced a digital cross-connection."
I was also told that there was "massive cable failure in the area."
I was also told that "service will be restored by 5 o'clock on the 19th."
I was also told that there was "a power problem" and that the trouble has "been referred to LIPA" (Long Island Power Authority...our electrical racketeers).
Can someone on this forum who is conversant with the SLC-96 system please advise me as to what the term "digital cross-connection" means?
It is now 1812 hrs, and I have been on hold for two hours and twenty minutes, waiting for a foreman to call in and be connected to me, so that I can hear the explanation of why VZ abandoned a multi-line ticket and closed it out with a "test OK" when, in fact, nothing is OK yet.