Protege Programming Software HELP - Sundance Business VOIP Telephone Help

Greetings to all, :toast:

The FLdiver ! ! !

Im reading the install manual for the 6\16 and I see it programs thru a keyset. Apparently this is not a 6\16 or I was misinformed that this thing need proprietary software to program it. Hmmm. I sure would like to know before I go back out there if I need programming software, the following link is a picture of the system in question is this the Protoge 6\16?

https://www.pcliquidations.com/p5793-sprint-protege-ctx-ksu

The more I read the more I think I have the 6\16 with a 2X8 expansion card maybe. Thanks again for any input.

FLdiver

Where did all the Protege guys go? Hello is there anybody in there? Hello?

The system in that picture is the CTX model - started as a 6x16, optional expansion board took it to 824. Later they came out with a 616 model that started as a 3x8, grew to 6x16....
The 'small' 616 programmed via the phone. The CTX needed the proprietary PC software. And they did have a different version of PC software with each version of KSU code. No backwards compatibility... Any markings on the KSU for the software version? You are looking for something like S3F30R32, S5F05R32...

There were also 3 different voice mail systems, with drastically different programming. Your user guide describes the "SVP" - about a 9"x9"x2" metal box?

would you have any programming manuals on the "SVP" I have a feeling Im going to have to default it as Im sure the owner has no passwords. I will be going in there Monday morning and will get whatever software version number I can find thanks for your input keep it coming! :toothy:

You need to take off the cover and look at the software eproms and find out what ver of software you have. There are 3 units that all look alike but the software will tell the tale.

Ok fella's the phone system software is S5FO5 and the voice mail is a model number SVP-4 I have an administrators manual for the voice mail but no installer manual. Also the manual I have is for the Protege 6/16. Any help with the programming software and or installer manuals would be helpful. Thanks guys I do appreciate any and all input.

Mike
AKA
The Fldiver

Also the phone system is there and working. I really just need to get into the voice mail and redo the main greeting and be able to get incoming CO calls to route to the voice mail after a 3-4 ring timeout. The voice mail while there and connected to EXT 222-223 and they do answer when called directly but as I mentioned before the incoming calls are not routed to the VM/Auto Attendent and the phones are not forwarded to VM. So If I can redo the greeting route incoming calls after timeout to the auto attendant and have busy or no answer calls go to a personal voice mail I will be set. Any help is as always greatly appreciated.

Respectfully,
The FLDiver

I can help.

You are correct. You have a Sprint CTX and a 4-port Protege Voice.

The 4 VM ports are probably 222, 294, 223, and 295. The Protege Voice takes one digital port and splits the B-channels (D+2B) technology.

The CTX cabinet needs Sprint software as you are aware.

To communicate with the Protege Voice you need:

IBM-comtatible computer with an available serial port.
Communication software package capable if TVI terminal emulation.
A serial cable.

I know Windows XP works, but I have heard that XP Pro doesn't work. I have heard that a USB port works with the proper cable. I have heard that Windows Vista works, but I have not verified this personally.

Both the Protege Voice and Protege CTX run under DOS. You can either Boot to DOS or the Command Prompt works.

To communicate with the Portege Voice Procomm and Procomm Plus work, Hyperterminal does not work.

The terminal settings for Procomm are:

9600 baud, no parity, 8 data bits and 1 bit stop.

I can help with the manuals and software. I will send you a PM with contact information.

Dean I got your PM's and links to the programming software. I got the programming software to come up. My ProComm is working so now I can get this customer taken care of today!. Could'nt have done it with out you and after all is said and done hopefully I can get something out to Dean for his assistance I am working on that.

FLdiver

Glad to help.

Dean
I have it connected and talking to Procomm (SPV-4 Voice Mail)however as expected the password is not 0000 to get into the SPV-4 voice mail system programming nor can I log into administrator mailbox 555 with password 0000 I get an "incorrect password" prompt. I'm trying to find default procedure does anyone out there know it. Any help appreciated..

FLdiver

Ooops my bad that's my old-timers acting up again you already answered that question and the solution worked!

Dean,

Ok here's where Im at. I am unable to access the administrators mailbox 555 using either 0000 or the date. So I may have made a boo-boo I thought I could create a new mailbox accessing the system thru Procomm so I deleted mailbox 555 and now I am unable to create a new box 555. I also tried to make a second mailbox a system administrator by changing COS and under site administration I assigned mailbox 206 as an administrator box but I am unable to access administrator functions from 206 it just acts like a regular mailbox... I read in the manual that under the "INIT" directory there should be a "DEFAULT-FACTORY" OPTION BUT IT IS NOT there? I have something in this for your assistance Im going to bring this box home with me this evening check your email Im going to send you my telephone number and if you could call me. Id appreciate it thank you sir,...

Mike AKA FLdiver

I will send you a PM on the correct settings for ADMIN Mailbox. (see other entry regarding creating a mailbox)