Hello guys,

We have inter tel version 11. When someone press outgoing and dialed the numbers the phone will go to a dial tone or to idle state. This happen one out five try.

We are rebooting the system tonight, but I want to see if someone experience this before.

Thank you,

Benito

Sounds like a dead phone line. Dial the trunk access codes individually to test.

DND ON that was a good idea, but I'm still having the same issue doing it that way.

Thank you,

Then that's the line that's dead!

Well, let me clarify. That's where to start troubleshooting. Reset the LSC and test the line at the block.