Digit Translation forward to outside - 06/28/12 12:35 PM
Eclipse 2 9.1 software.
Scenario: Caller enters voice app and is prompted to press 5 for a claims department of an outside company (3rd party) and a toll free number is dialed, the caller is now talking through the broker to an outside number.
If we set up a physical extension and forward that to the outside number it would work. However there are 8 of them so its not a reasonable answer. Is there another way?
Thanks - Jim
Scenario: Caller enters voice app and is prompted to press 5 for a claims department of an outside company (3rd party) and a toll free number is dialed, the caller is now talking through the broker to an outside number.
If we set up a physical extension and forward that to the outside number it would work. However there are 8 of them so its not a reasonable answer. Is there another way?
Thanks - Jim