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Posted By: kota Tiered Hunt Groups - 05/17/05 12:38 PM
Can someone tell me how to have tiers within a Hunt Group? I would like to have a HG ring a set of Agent ID's then if they are busy move onto the next set. I tried setting up Agent ID Extension lists but when you set it to linear it rings all the agens in the list at the same time.
Posted By: DnRComm Re: Tiered Hunt Groups - 05/18/05 07:48 PM
You can have your first HG recall to a second HG with different Agents in it, if that is what you are looking for.
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[This message has been edited by DnRComm (edited May 18, 2005).]
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