First off, thank you for this newsgroup. It's perfect for a sysadmin like me who gets stuck with the phone system because at a startup everyone wears 5 hats. You guys have helped me tremendously.

What I am wanting to do is have an extension for "support" that rings at the support person's desk. He should be able to differentiate calls to this line in some way (distinctive ring, shows up differently, something). It does not need to (nor should it) ring on any other handset. What is the best way to accomplish this?

Many thanks in advance.

Fill out profile and tell us what type of system, what versions, what type of lines (copper, PRI, T1) type of number (DID, co line). There are a few ways to do this depending on above, easiest is to have number ring to a Hunt Group, which forwards to another Hunt Group that times out to extension. Display will read Call Recalling from Support, or whatever you name it.
Hope this helps

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Voice and Data Cabling in DFW, [email protected]
DnR Communications

Inter-Tel 9.002 with Session Manager 2.59. We have one T1, and we are NOT using DIDs.

So can we can have an extension that rings to a hunt group that includes the support guy's line and then recalls to a phantom voicemail box (so that support mails are not mixed in with the support guy's regular voicemail)? How would the support guy differentiate calls to support from calls to his personal extension?

Many thanks.

You can have a number that rings to a Hunt group with no members, recall after 1 second to another Hunt Group, with your support guys ext as a member, and a recall timer in that Hunt Group, that forwards to a CRA that times out to a support MB.

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Voice and Data Cabling in DFW, [email protected]
DnR Communications

OK, I finally managed to set up a hunt group that rings the support guy's desk phone and then goes to a CRA. That all works dandy thanks to your tips.

Now...the hunt group extension is only accessible from inside - not when dialed as an extension from an outside line. How do I make it accessible from outside?

Thanks.

Not sure how you want to. At my office for Sales from the main menu you dial 3, and it will ring the Hunt Group. If you want them to dial the Hunt Group Extension number (2502) then you have to set 2 on your main CRA to be Collected extension and give an ID to 2502. Its much easier to set it up the first way.

Yes, yes, yes! That was my last piece of the puzzle. Thanks ever so much.

-Deb