Hi -
We've just implemented access codes on our Axxess system (ver 9) for all long distance toll calls.
We have 2 branches in 2 different states. How can I whitelist their numbers which are obviously long distance? As a temporary solutions I put their area codes in the local area codes, but we need something more solid.
Thanks
-Roman
Hi Roman! Welcome to the board. The moderators have requested that we ask all new users to finish filling out their profiles. It will make a big difference in the help you'll recieve as it lets the techs get to know you better.
The short answer is to go into SCOS and set them up as an allowed number. If you need more help feel free to post back.
OK
I'll do the profile.
Hmm..I think I tried that, but I think I also added deny toll calls. Maybe that's why it didn't work. I'll have to double check.
Thanks
That didn't work for me.
I have the stations set to:
Account Code Type: Forced Long distance toll calls
Validate: Yes
When I dial one of the allowed numbers it still prompts for the account code.
Thanks
You must do a couple things. First off, the PBX does not know what is long distance and what is not. There is no way I know of to configure the PBX so that '1+' calls are LD. Soooo, first off go to System\Numbering Plan\User Groups\User Group 1. Double-click on Restricted Area Codes. Drag 503 and 971 to Extended Area Codes. Go to Extended Area Codes\503\Restricted Area Codes. You must now drag all the office codes listed to the Allowed Area Codes field that are long distance in your area. There are about 700+ for Portland in the 503 area code. This is how the PBX knows what is local and what is not.
Now go to System\Numbering Plan\Home Area Codes. Add 503 and 971 to the home are code list.
Go to System\Station-Related Information\Account Codes\Forced\Validated (or Non-Validated depending on your needs)\Local Toll Calls. Add your stations here.
Unfortunately you can't just click a flag that says "All my LD calls are 1+" somewhere. It would be kinda nice as most areas of the country are this way, but oh well.
Thanks for the detail. I'll give it a shot a soon as I get a chance...
Ok, I did that with the combination of the "allowed numbers" class.
Now I can only call toll #s in the allowed numbers list, provided that I have an access code. The idea is to whitelist our other branches so that an access code IS NOT required when calling them, but IS REQUIRED for any other toll call. Am I missing something?
Forgive my ignorance...
Thanks
Add your branch numbers in the the Extended/Allowed list.
Ok..But I can only drag area codes in to there...?
You drag your area codes to the Extended list then drag the office codes from the 'Restricted' list to the 'Allowed' list under that particular area code.
Ok...I think I get the concept now. I guess I just wasn't understanding what "office code" was. If you would of said "prefix" I would of, unless I'm wrong again.
I'm just a dumb network admin that found a PBX in his lap when we ditched Eschelon for ELI (Integra now).
Ok. Got most of it working. However...I have 808 area code in my extended, with 593 & 591 in allowed office code. I can call those without an access codes.
But what if I need to call one of the office codes that is in the restricted list? It just gives a busy signal after I dial the first 9 digits. i.e. 8-1-808-543-23 We still need to leave those open for people with access codes.
Thanks for all your help and patience.
Well, is 808 in your home area code list? System\Numbering Plan\Home Area Code.