Navy Guy needs help - 10/04/07 09:14 AM
Hello,
Well I'm in the navy and I've been given a phone system for a building. The system right now has 164 lines and I have to add about 40 more. I'm a smart guy so far I've been doing ok. I have no books or software to reinstall if something messes up so I'm trying to be very careful. I'm not sure what "system" I have. I know Inter-tel is the ones who I would call if something was way out of my hands or just plain breaks. We have inter-tel phones as well as executone phones on the same system. The DB is V7.0001 that is all I know. I've been learning as I go and now have run into a problem that I can not figure out. The phones, all the phones light up randomly like a Christmas tree. It does not harm anything they just light up. The problem that I'm getting the most complaints about is the "main line" button. I have not changed the key map or anything, but I get a lot of "waiting for main" or "main line is busy†This just started and is affecting all the phones also random dropped calls. I talked to an inter-tel rep and he said to hard reboot the system. I've read some bad things happening from that. I'll take any ideas please. My bosses want me to fix this. Any help would be great. Thanks in advance.
NavyGuy
Well I'm in the navy and I've been given a phone system for a building. The system right now has 164 lines and I have to add about 40 more. I'm a smart guy so far I've been doing ok. I have no books or software to reinstall if something messes up so I'm trying to be very careful. I'm not sure what "system" I have. I know Inter-tel is the ones who I would call if something was way out of my hands or just plain breaks. We have inter-tel phones as well as executone phones on the same system. The DB is V7.0001 that is all I know. I've been learning as I go and now have run into a problem that I can not figure out. The phones, all the phones light up randomly like a Christmas tree. It does not harm anything they just light up. The problem that I'm getting the most complaints about is the "main line" button. I have not changed the key map or anything, but I get a lot of "waiting for main" or "main line is busy†This just started and is affecting all the phones also random dropped calls. I talked to an inter-tel rep and he said to hard reboot the system. I've read some bad things happening from that. I'll take any ideas please. My bosses want me to fix this. Any help would be great. Thanks in advance.
NavyGuy