Inter-tel 5000 Star App with forwarding schedule - 09/16/08 06:22 AM
Hi all,
I've successfully setup this system on our older Axxess system. What I mean by 'system' is the Star app that transfers our after hours callers to an on-call agent if they select that option from our night greeting.
So, I applied the same steps to our 5000 system. Here are the steps I followed:
Create a Star App: 2510
1. Create 1 Call Routing Announcement for each day of the week 2511-2517 Mon-Sun (the on-call agent will change every day)
2. Create 7 Phantoms, and 7 Extension IDs, 291-297
3. In the Star App I setup #3-9 for each day of the week and call the corresponding CRA. Each CRA Times out to the corresponding phantom under the Digit Translation 'Timeout' option.
The reason I setup 7 of these is because a not-so-technical user can program the forwarding for the entire week and be done with it.
Here is one question: When a caller presses the number to transfer to an on-call agent, the auto-attendant says 'Welcome to the Inter-tel voice processing system' - or something like that. How can I turn that off? I would like to just go directly to the forwarding without hearing any message from inter-tel.
Also, since I've assigned an extension ID to each phantom, should both internal and external callers, dial the number of the phantom and be forwarded to the external number?
Is there any reason why remote programming the phantoms would not work? (and by 'remote' I mean a user at the location of the phone system picking up their handset and using the remote programming feature, by pressing the special key, then 359, etc . . .)
I may have more questions later - thanks!
I've successfully setup this system on our older Axxess system. What I mean by 'system' is the Star app that transfers our after hours callers to an on-call agent if they select that option from our night greeting.
So, I applied the same steps to our 5000 system. Here are the steps I followed:
Create a Star App: 2510
1. Create 1 Call Routing Announcement for each day of the week 2511-2517 Mon-Sun (the on-call agent will change every day)
2. Create 7 Phantoms, and 7 Extension IDs, 291-297
3. In the Star App I setup #3-9 for each day of the week and call the corresponding CRA. Each CRA Times out to the corresponding phantom under the Digit Translation 'Timeout' option.
The reason I setup 7 of these is because a not-so-technical user can program the forwarding for the entire week and be done with it.
Here is one question: When a caller presses the number to transfer to an on-call agent, the auto-attendant says 'Welcome to the Inter-tel voice processing system' - or something like that. How can I turn that off? I would like to just go directly to the forwarding without hearing any message from inter-tel.
Also, since I've assigned an extension ID to each phantom, should both internal and external callers, dial the number of the phantom and be forwarded to the external number?
Is there any reason why remote programming the phantoms would not work? (and by 'remote' I mean a user at the location of the phone system picking up their handset and using the remote programming feature, by pressing the special key, then 359, etc . . .)
I may have more questions later - thanks!