Changing Provider - Need Advice - 03/23/09 01:17 PM
Our company is changing Internet and phone service providers at the end of this week. We are on an InterTel Axxess 5.349 system and I'm relatively familiar with DB Studio and maintaining the system.
I don't plan on having a certified InterTel tech. on hand the day we port our numbers from Cbeyond to the new provider, so I wanted to just ask the group here if there's anything I should keep in mind should issues arise on the day of the switch over.
For instance, if calls don't go through, is there an InterTel or DB Studio tool I can use to capture the activity and help diagnose where the new provider may need to change a setting on their side?
I don't plan on having a certified InterTel tech. on hand the day we port our numbers from Cbeyond to the new provider, so I wanted to just ask the group here if there's anything I should keep in mind should issues arise on the day of the switch over.
For instance, if calls don't go through, is there an InterTel or DB Studio tool I can use to capture the activity and help diagnose where the new provider may need to change a setting on their side?